Challenge: Develop a learning experience that would grab Bp users' attention, motivate them to go through it thoroughly and result in few data breach notifications submitted by Bp clients.
Approach: With the abundance of information available, I wanted to focus on practice events and develop instructions around them.
In line with the Australia-wide Cybersecurity Awareness Month, one of the Bp initiatives was to equip our product users with skills to recognise, prevent and, if it happens, respond to cyber attacks in their medical practice. My role in this project was to design and develop the instructions and activities, produce video materials and pull everything together in an accessible course.
Working on this course, we started backwards. We started with the practice activities first. We wanted to make the course rich with life-like practical activities and expose Bp users to cybersecurity threats in a safe-to-fail environment. When we came to instructions that had to guide users to develop desired behaviours we opted for a variety of modes: videos, texts, screenshots.
Below is a screenshot of a Bp Learning webinar where the course was presented to Bp Premier users. For instructions on how to access the course, see the article on Bp website.
As a part of the course marketing strategy, I created a teaser video that is featured the article on Cybersecurety.